Refund Policy

You may request a refund within seven days of a purchase if you have consumed less than 20% of the purchased allocation and the account has no Acceptable Use violations. Bandwidth is measured on successful responses only, matching how we bill.

The following purchases are not refundable:

• Traffic already consumed above the 20% threshold
• Enterprise custom allocations and committed contracts, unless the order form says otherwise
• Accounts suspended for abuse, fraud or chargebacks
• Unused monthly-plan traffic at period end (it expires; it is not a refund event)

Open a billing ticket from the dashboard or email billing@wproxy.io from the account address with the invoice number. Approved refunds return to the original payment method within ten business days. Pay-as-you-go credit is the default remedy when a refund to the original method is not possible.