Support

Help, without a maze

Docs first, tickets when docs fail. Growth plans get a one-hour first response, 24/7, from people who have read a packet capture.

All systems operational
Live chat

Chat during UK and US hours

08:00–20:00 UK and 09:00–18:00 Eastern, Monday to Friday. Outside those windows, open a ticket — it is not a worse queue, it is the same engineers. Existing customers should start from the dashboard so we have the account attached.

Not a customer yet?

Pre-sales questions come here. Include the target countries and a rough volume.